Refund policy

Returns

We offer a 30-calendar-day return window beginning on the date your order is delivered.

To request a return, email steph@yoursdksolutions.com with your order number and the reason for the return. Please do not send an item back until you receive return instructions from us. Items returned without authorization may not be accepted.

To be eligible, an item generally must be unused or unworn, with tags (if provided), in its original packaging, and accompanied by proof of purchase. We may decline returns for items that have been used, materially altered, are missing parts, or are missing their original packaging, unless the item arrived defective, damaged, contaminated, or incorrect.

Beauty and personal-care products

Beauty and personal-care products are not automatically excluded. Unopened and unused products may be returned when they otherwise meet this policy. Opened or used products are reviewed individually for hygiene and safety. Products that arrive damaged, defective, contaminated, or incorrect are covered under Damages and order issues below.

Sale items and gift cards

Sale items follow the same return rules as regularly priced items. Gift cards are non-returnable.

Damages and order issues

Please inspect your order when it arrives. If an item is defective, damaged, contaminated, or incorrect, contact us promptly at steph@yoursdksolutions.com with your order number and clear photos. After review, we will work with you on an appropriate resolution, such as a replacement or refund. If an authorized return is required because of our error or a product issue, we will cover the return shipping cost.

Change-of-mind returns

For an eligible change-of-mind return, the customer is responsible for return shipping. Original shipping charges are non-refundable. We recommend using a trackable shipping service.

Exchanges

The simplest way to exchange an eligible item is to complete the approved return and place a new order. If an item arrived damaged or incorrect, contact us before placing a replacement order.

Cancellations and address changes

Request a cancellation or address change within 2 hours of placing the order. We will try to help, but changes are not guaranteed after processing or production begins. Made-to-order jewelry may enter production quickly.

European Union 14-day cooling-off period

If applicable law gives you a 14-day right to cancel or return merchandise shipped into the European Union, that right applies in addition to this policy. Returned items generally must be unused or unworn, with tags (if provided), in their original packaging, and accompanied by proof of purchase, except where applicable law provides otherwise.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since we approved your refund, email steph@yoursdksolutions.com.